FAQ

Please note: If you'll be purchasing using a credit card we will be requiring your CVV number. If you feel comfortable in doing so please email it or note it in your order. Otherwise call us at our toll free number 1 800 866 2392.

Are all of your products officially licensed products?

Yes, we wouldn't have it any other way! In fact, we deal with almost all of the bands personally.


What is the best way to contact you?

All order inquiries or questions should be adressed to innercitymerchandising@gmail.com or innercitymerch@shaw.ca. Do not contact us at orders@innercitymerch.net because it is a non-reply payment only address. 


How long does it take you to ship my order?

All orders are shipped within 72 hours of being charged.


How much is freight charges?

 Within North America:

1 Sticker, Pin or Patch $3.50

Multiple Stickers, Pins or Patches upto 5 Items $5.00

1-3 CD $5.00

1 T-Shirt $10.00

2 T-Shirts $12.50

(T-Shirts with smaller items included in order same as t-shirt freight)

International:

1 Sticker, Pin or Patch $4.00

Multiple Stickers, Pins or Patches upto 5 Items $7.50

1-3 CD $7.00

1 T-Shirt $12.00

2 T-Shirts $15.00


Do you have minimum orders?

No minimum orders here.


Why have I only received part of my order?

We try to ship orders as soon as we get them this sometimes results in us shipping what we have in stock immediately and shipping the rest shortly thereafter. So don't be alarmed if you only get part of ypur order, we have such a wide selection it's impossible to keep track of every single item.