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FAQ

Are all of your products officially licensed products?

Yes, we wouldn't have it any other way! In fact, we deal with almost all of the bands personally.


What is the best way to contact you?

All order inquiries or questions should be adressed to innercitymerchandising@gmail.com .Do not contact us at orders@innercitymerch.net because it is a non-reply payment only address. 


What forms of payment do you accept?

Currently, we accept Paypal, Visa or Master Card. We can also send you an invoice via PayPal. At this time, we are unable to process Visa Debit Card payments.


How long does it take you to ship my order?

All orders are shipped within 72 hours of being charged.


How much is freight charges?

 Within North America:

1 Sticker, Pin or Patch $3.50

Multiple Stickers, Pins or Patches up to 5 Items $5.00

1-3 CD $5.00

1 T-Shirt $10.00

2 T-Shirts $12.50

(T-Shirts with smaller items included in order same as t-shirt freight)

International:

1 Sticker, Pin or Patch $4.00

Multiple Stickers, Pins or Patches up to 5 Items $7.50

1-3 CD $7.00

1 T-Shirt $12.00

2 T-Shirts $15.00


Do you have minimum orders?

No minimum orders here.


Why have I only received part of my order?

We try to ship orders as soon as we get them this sometimes results in us shipping what we have in stock immediately and shipping the rest shortly thereafter. So don't be alarmed if you only get part of ypur order, we have such a wide selection it's impossible to keep track of every single item.


Please place all orders through our new website http://www.innercitymerch.com